Cancellations, Changes to Booking, and No-Shows

Cancellation

(a) Transfer Services

For transfer services, cancellation is free of charge if there is more than 8 hours left before the agreed pickup time. If there is 8 hour or less before the agreed pickup time, the 10% total price must be paid. A cancellation can be done by contacting us through Contact page or using the cancel feature in our App or Website.

(b) Hourly Bookings

For hourly bookings, cancellation is free of charge if there are more than 24 hours left before the agreed pickup time. If there are 24 hours or less before the agreed pickup time, the total price must be paid. A cancellation can only be done by using the cancel feature in our App or Website.

Changes to Booking

Changes to bookings are generally treated as new bookings. The policy for dealing with cancellations apply to the ride originally agreed upon. A compensation claim by AT247 for the originally agreed ride may be made accordingly.

No-Shows without cancellation, Delay to the User

In case of a no-show without cancellation, the User loses their entitlement to carriage over the transportation service provider, however this does not affect the compensation claim of AT247 towards the User.

(a) Transfer Services

A ride is considered a no-show if the User, or passenger, has not shown up without cancellation within 30 minutes after the agreed pickup time at the agreed pickup location. If a customer does not show up, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.

For airport or train station (only long-distance train stations) pickups the ride is considered a no-show when the User, or passenger, has not shown up without cancellation within 60 minutes after the agreed pickup time at the agreed pickup location, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time. If a customer does not show up, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.

From this rule situations are excluded in which the transportation service provider and the passenger have agreed on a later pickup time by phone. Possible surcharges for waiting time have to be remunerated. Generally, the passenger is not entitled to change the pickup time.

(b) Hourly Bookings

A ride is considered a no-show if the User, or passenger, has not shown up without cancellation after the expiration of the hours booked after the agreed pickup time at the agreed pickup location. If a customer does not show up, the ride must be paid for in full.

For airport or train station (only long-distance train stations) pickups the ride is considered a no-show when the User, or passenger, has not shown up without cancellation after the expiration of the hours booked after the agreed pickup time at the agreed pickup location, at which flight and train delays or earlier flights and trains lead to a deferral of the scheduled pickup time by the planned period of time between the planned arrival time and the original pickup time. If a customer does not show up, the ride must be paid for in full.

From this rule situations are excluded in which the transportation service provider and the passenger have agreed on a later pickup time by phone. An hourly booking always starts at the pickup time confirmed upon booking. In consequence possible extensions of the hourly booking have to be remunerated. Generally, the passenger is not entitled to change the pickup time.